Shipping policy

Shipping Policy – Omziig

At Omziig, we aim to deliver your order quickly, securely, and reliably. Please read our shipping policy below to understand how your order will be processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.

Orders placed after 5:00 PM (UK time) will be processed the next working day.
During peak periods (sales, holidays, or new drops), processing times may be slightly longer.

2. Shipping Locations

We currently ship to:

  • United Kingdom (including Northern Ireland)

  • Europe (selected countries)

  • International destinations (availability may vary)

Please note: Some remote areas may experience longer delivery times.

3. Shipping Times & Delivery Estimates

Estimated delivery times after dispatch:

  • UK Standard Delivery: 2–5 business days

  • UK Express Delivery: 1–2 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Delivery times are estimates and may vary depending on courier delays, customs, or high-demand periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer:

  • Free shipping on selected orders or promotions

  • Flat-rate or express options depending on availability

All shipping prices are clearly displayed before payment.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

You can track your order using the link provided in the email.

6. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or fees charged by their country

  • These charges are not included in the product or shipping price unless stated otherwise

7. Delays & Delivery Issues

While we aim to meet all delivery times, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Customs processing

If your order is significantly delayed, please contact us and we will assist you.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost or undelivered packages

  • Additional shipping charges may apply for re-delivery

9. Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 7 days of delivery

  • Provide your order number and photos (if damaged)

We will investigate and arrange a replacement or solution where appropriate.

10. Contact Us

If you have any questions about shipping, please contact us:

📧 Email: support@omziig.com

We aim to respond within 24–48 hours.

11. Policy Updates

Omziig reserves the right to update this shipping policy at any time. Changes will be posted on this page.

Thank you for shopping with Omziig.