Refund policy

Returns & Refund Policy – Omziig

At Omziig, we want you to feel confident with every purchase. If you are not completely satisfied, we’re here to help.

1. Returns Eligibility

You may return an item within 30 days of receiving your order if it meets the following conditions:

  • Item is unused, unworn, and in original condition

  • All tags and packaging are intact

  • Item is not damaged, stained, or altered

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear or intimate wear

  • Accessories (if applicable)

  • Sale or clearance items (unless faulty)

3. How to Return an Item

To start a return:

  1. Contact us at support@omziig.com with your order number

  2. State the reason for your return

  3. We will provide return instructions

Please do not send items back without contacting us first.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked shipping service

  • Omziig is not responsible for lost return parcels

5. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • If approved, your refund will be processed within 5–10 business days

  • Refunds are issued to your original payment method

Please note: Shipping costs are non-refundable.

6. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

If you need a different size or item, we recommend placing a new order.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • Processing times may vary depending on your provider

If you still need help, contact us.

8. Damaged or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 7 days of delivery

  • Include your order number and photos

We will resolve the issue as quickly as possible.

9. Contact Us

For all return and refund enquiries:

📧 Email: support@omziig.com

We aim to respond within 24–48 hours.

10. Policy Updates

Omziig reserves the right to update this policy at any time. Changes will be posted on this page.

Thank you for shopping with Omziig.